STT

QUESTIONS

ANSWERS

1

How can I order

PAYMENT

We accept Mastercard, Visa and Paypal account.

Your card will be charged just after your order has been successfully placed.

ORDERING PROCESS:

When you are on our website, please follow these steps to complete an order:

Step 1: Choose your favourite item(s) and do not forget to select the size(s), color and quantity. After that, the price will be displayed.

Step 2: In case you want to buy many different items at the same time, please choose those items and click "ADD TO CART"

Step 3: When you’re satisfied with your order, proceed to checkout by clicking the "BUY IT NOW" option.

Step 4: In the Checkout section, please fill in all the required information, pay attention to the shipping address which affects the shipment, then click the button "PAY $... NOW".

- When the payment is completed, our system will automatically send you an email of Order Confirmation so that you can double check your order.

2

How can I change my order information?

Should there is any information need changing, please contact us as soon as possible by send us email to support@mutlon.com so that we can help you at the soonest.

Please be informed that we can only make change on your order within 12 hours after you placing the order. (However, we will try our best to help you in any circumtances)

3

What if my order already had a tracking number but I realized that my shipping address was wrong?

Firstly, please be noted that If the item has already shipped, we are unfortunately unable to make any changes.

If your order is being shipped and the address needs to be changed, please contact us as soon as you realize that. In this case, we will send you your order's tracking information, please follow it to get updated with the latest status of your order. When your order arrives at your carrier's facility in your country, please contact us once again and we will give you another tracking code so you can use it to ask the carrier to change your shipping address.

4

What should I do if the payment is not accepted?

If you’re unable to pay with your debit or credit card.

1. Make sure all information is correct including the credit card number, expiration date, CVV code and billing address.

2. Check your credit or debit account balance for available funds.

3. Check whether your card is authorized or default online transaction limit is too low.

4. Try refreshing the page or logging completely out and then logging back in.

5. Start over with a new order instead of trying to pay for the same order over again.

6. If your payment is still declined, you may need to contact your bank. As part of their security, most credit card companies will automatically block international transactions or payments unless the card holders specifically request that they accept the transaction.

7. Pay with your credit or debit card through Paypal. If you do not have a Paypal account, you can safely and easily use the services as a "guest".

8. Try using a different card.

9. Try through PayPal if you have a PayPal account.

If you‘re unable to pay with Paypal

1. Check with Paypal to see if your account has a transaction limit.

2. According to PayPal rules, the shipping address and the billing address must be in the same country, otherwise the payment will be declined.

If Paypal is still not working, please try payment with a debit or credit card (Visa, MasterCard, Discover, and American Express).

​We hope to serve you soon!

5

Cancellation policy

Cancellation is approved within the first 6 hours of purchasing time and we can only give you a refund of 90% of the order's value. Please be informed that a management, processing, and transaction fee (10% of your total order value) will be applied for the cancellation. After 6 hours, your order will be automatically archived and sent to the warehouse for the process of stocking, packaging, and shipment. No one can cancel your order once it is being processed already.

In some special cases the customer makes a cancellation request after 6 hours within the same day they purchase, only 70% of the order's value will be refunded as your order has been processed, the rest is for labor costs, material costs, and packaging fees.

Full refund only applies for cancellation within 1 hour and switching orders. Once you place new orders, please inform us via email support@mutlon.com within 24 hours to get more support. 

6

Where do you ship from?

We works very closely with top global merchants from all over the world to source and curate the most unique products on the market at the best prices for you. We travel the world and meet trusted suppliers to put together a collection of fun and trending products. This way, you don’t have to drive around to retail shops, search thousands of different websites to price compare and get ideas…think of us as a one-stop-shop destination for the most popular products. Because of this, your order can be shipped anywhere from our warehouse in Asia, the US, etc. via our partnership with USPS.

7

How long does it take to receive the order?

Orders from the US: Delivery date and time are approximately 2-4 weeks from the shipping date (depending on how strict the Customs in your State are).

Orders from outside the US: Delivery date and time is approximately 4-6 weeks from the shipping date (depending on how strict the Customs in your country are).

8

What is the return policy?

If your product is damaged or defective, please kindly email us with the subject line “ Return: Damage or Defective item with your order number ” along with a photograph so we look into this matter further and reach the final solution as soon as possible.

The return policy will only apply to damaged items or products that have any manufacturing problems. We will not make any refunds or changes once the product has been successfully delivered in normal condition.

See more about our return policy here: Returns Policy.

We do not refund shipping costs. Return shipping is to be paid by the Buyer.

9

Which carrier do you use?

We offer different international shipping methods. You can choose your preferred method on the checkout page.

The cost of shipping varies based on the weights of the products and shipping method selected. We mainly coopperate with our partnership USPS and some other partners such as:

- US/CA Secured Standard Shipping (Include Tracking)

- International Secured Standard Shipping (Include Tracking)

- DHL Express Secured Standard Shipping (Include Tracking)

- Epacket, Yun Express, FedEx.

If you have further questions, please contact us and we are willing to help you at .....

10

How can I get the refund if I do not like the product?

Any items shipped from us can be returned within 5 days if the item is damaged or incorrect. Please go to our Return & Refund Policy for more details. Returns Policy

As we arrange that, though, we would love to understand your situation better and see if there’s any other way we can help. Please do not hesitate to contact us via [email], we are willing to assist you.

11

How do I know if the product fits?

When shopping online, please make sure that you know your measurements. We all know that sizes vary depending on the brand or country (e.g. European sizes vs American sizes). We recommend you take a measuring tape and take note of your measurements, after that, please follow the public size chart on our webstore to check if the size that you ordered fits you well.